30 days from delivery, on unused items in resalable condition.
Cancelling before dispatch
If your order has not yet been picked we can cancel it outright and refund in full. Email support@area15supply.store with your order number as soon as you can — most orders are picked within one to two business days.
Returning after delivery
| Window | 30 days from the delivery date |
| Condition | Unused and resalable, with original packaging where practical |
| Return shipping | Paid by the customer, unless the item was faulty, damaged or incorrectly supplied |
| Refund amount | Full item price; the original $6.99 shipping is not refunded on a change-of-mind return |
| Refund method | Original payment method only |
| Processing | Within 2 business days of the return arriving; your bank then takes 3 – 5 business days to post it |
Our error, or a fault
If we sent the wrong item, or it arrived damaged or faulty, we cover return shipping and refund or replace in full including the original shipping charge. Photographs sent by email are usually enough — we do not routinely require the item back before replacing it.
Items we cannot accept back
Consumables that have been opened or used, and any item that has been installed, modified or marked. This does not affect your rights where an item is faulty.
How to start a return
Email support@area15supply.store with your order number and what you would like to return. We reply with a return address and reference the same business day. Please do not send anything back before you have that reference.