Ordering
Do I need an account to order?
No. Checkout works as a guest. You can create an account if you want order history, but nothing requires it.
Is there a minimum order?
No minimum, no trade-account requirement and no bulk-only lines.
What do Standard, Pro and Contractor mean?
They are build grades, not pack sizes. Standard suits occasional use, Pro is for daily use, Contractor is the heaviest duty rating we carry in that line.
Can I change or cancel an order after placing it?
Yes, if it has not yet been picked. Email support@area15supply.store with your order number as soon as possible. Once a label has been generated the order has to be handled as a return.
Shipping
How fast do orders ship?
One to two business days from order to carrier handover. Delivery is typically three to seven business days after that, by ground.
What does shipping cost?
A flat $6.99 per order, free on orders over $120.
Do you ship outside the United States?
Not at present. We ship within the United States only, including Alaska and Hawaii.
Will I get tracking?
Yes — tracking is emailed automatically as soon as the carrier scans the label.
Returns
What is the return window?
30 days from delivery, on unused items in resalable condition.
Who pays return shipping?
You do, unless the item arrived damaged or we shipped the wrong thing — in which case we cover it and replace or refund in full.
How long do refunds take?
We process the refund within two business days of the return arriving. Your bank or card issuer then takes its own time, usually three to five business days, to post it.
Payment
What payment methods do you take?
Major credit and debit cards — Visa, Mastercard, American Express and Discover.
Do you store my card details?
No. Card data is captured and processed by our payment provider; it does not touch our servers and we cannot see or store a full card number.
Will I be charged more than once?
No. Every charge is one-time. We do not operate subscriptions, auto-reorder or recurring billing of any kind.
What appears on my statement?
A single line reading SQ *AREA 15 SUPPLY CO. If you do not recognise a charge, email us before disputing it — we can usually identify and resolve it the same day.